Privacy Policy
PetalWala respects your privacy and is committed to protecting the personal information you share while using our website and services.
Information We Collect
When you place an order, contact us or use our website, we may collect information such as your name, phone number, email address, billing details, delivery address and recipient details. We may also collect technical information such as device type, browser information, IP address and website usage data through cookies and similar technologies.
How We Use Your Information
- Process and fulfil your orders.
- Arrange delivery to the recipient.
- Communicate with you about your order.
- Provide customer support.
- Process payments and refunds.
- Improve our website, products and services.
- Prevent fraud, misuse and security issues.
- Comply with applicable legal and regulatory requirements.
Recipient Information
When you send a gift to another person, you may provide the recipient’s name, address and phone number. This information is used only as necessary to fulfil and deliver the order and provide related customer service.
Payments
Payments may be processed through authorised third-party payment gateway providers. PetalWala does not intend to store complete card details, UPI PINs or banking passwords on its website.
Cookies
PetalWala may use cookies and similar technologies to operate the website, remember preferences, understand website usage and improve the customer experience.
Sharing of Information
We may share necessary information with trusted florists, bakeries, delivery partners, payment processors and other service providers only to the extent required to process, fulfil and deliver your order or operate our services. We do not sell customers’ personal information.
Data Security & Retention
We take reasonable measures to protect personal information from unauthorised access, misuse, loss or disclosure. However, no internet-based system can guarantee absolute security.
We may retain personal information for as long as reasonably necessary to fulfil orders, provide customer support, maintain business and transaction records and comply with applicable legal requirements.
Your Choices
You may contact us if you wish to ask about, correct or update personal information associated with your interactions with PetalWala, subject to applicable law and legitimate record-keeping requirements.
Third-Party Services
Our website may use third-party payment, analytics, communication or delivery services. Their handling of information may also be governed by their respective privacy policies.
Changes to This Privacy Policy
PetalWala may update this Privacy Policy when required. Any revised policy will be posted on this website.
Contact Us
Email: admin@petalwala.com